Dunning & Collection Management System

Dunning & Collection Management System (DCMS) is an All in one platform that handles the end-to-end

life cycle of customers invoices and payments collection


Main Features

System Features

  • Web based, Dynamic and easy to use application
  • Highly available, highly scalable and OS Independent system
  • Functions, roles and pages user privileges assignment
  • Seamless integration with billing
  • API’s for simple integrations with other systems


  • Workflow based dunning steps
  • Multi action per step
  • Formula based calculation
  • Multiple markets and customers
  • Real-time evaluation
  • Exclusion, manual validation and
    Promise to Pay Functionality


  • Real-time payments evaluation
  • Formula based reactivation plans
  • Easy to configure reactivation tree
  • Customized notifications based on customer status
  • Payments agreement management and monitoring

Customer scoring

  • Dynamic rules for score calculation.
  • On demand scoring functionality
  • Categorized score cards configuration
  • Automatic-Manual upgrade/downgrade for customers segment
  • Freeze/Unfreeze customer score


  • Set of predefined reports
  • Dynamic reporting module to build your own reports
  • Scheduled reports
  • Ability to export reports in multiple formats

360 Customer Overview

  • Multi criteria search functionality
  • Full customer profile
  • Invoices and payments history
  • Next actions for each invoice
  • Actions timeline

We're Here To Help!


Khair AlDein AlMa’ni St. #54
Amman, Jordan


S-T: 9am – 5pm

Call Us

+962 6 5357017

+962 7 79164000